I've been building things on the web since I was 12. A lot of that has been spent doing things in WordPress, and in the spirit of Customer Experience.
- location
- Delhi, India
- coords
- 28.6°N · 77.2°E
- born
- 1998
- first html
- 2010
- now
- running enterprise web
- clock
- --:--:-- IST
I'm a Staff Support Engineer at WordPress VIP, the enterprise division of Automattic, where I help run some of the largest and highest-traffic WordPress sites there are. I've been in the WordPress ecosystem for over ten years. It started when I was 12, in 6th grade, teaching myself HTML and CSS.
I grew up in a middle-class family in Kanpur. My parents never imposed rigid career expectations, which gave me room to follow my instincts. I stumbled onto WordPress early, started freelancing as a teenager, and never looked back. By 18 I was working professionally: building themes, supporting users, and figuring out how the web actually works under the hood.
Before VIP I spent years elsewhere at Automattic, going from Happiness Engineer to Senior Product Support and CX Engineer, with a stint in management along the way. The throughline is the same either way. I like helping people get the most out of the products they use.
Away from the support queue I'm usually deep in a side project, reading about aviation, or being thoroughly out-negotiated by my two rescue dogs, Mayo and Mione. Aviation has always appealed to me. I'll happily yap about which wide-body aircraft currently rules, or why adjusting flaps makes a sound so loud that you can hear it on the ground if you live near the airport.
The rest of my downtime splits between doomscrolling Reddit well past any reasonable hour and vibecoding half-formed ideas into something that actually runs, mostly just to see if they will. Most never ship, but shipping the few that do still gives me the same kick it did at 12.